Terms of Service
Defines the contract; this policy explains the data side of that contract. Wording is cross-checked so the two pages never contradict each other on retention or lawful basis.
LEGAL REFERENCE
How tridewa Handles Your Account Data
This is the tridewa privacy policy — the page that tells you exactly what we collect when you open an account, why we hold it, and how long...
Plain-English policyIndonesia-awareAccount data onlyUpdated regularlyReader-friendly
Our Policy Posture and Scope
Where local law permits, we process your personal data on the basis of contract performance and our duty to operate a compliant lobby for supported regions. That means we hold the identifiers tied to your tridewa account — name, contact, device fingerprint, transaction trail — for as long as your account is active and for the retention window our auditors require. We
do not sell your data. We share it only with payment partners, KYC vendors and regulators when a request is lawful. If you close your account, residual records remain under statutory retention before secure deletion. Questions about scope, lawful basis or cross-border handling go to our policy desk and we respond inside our published service window.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Contact Paths
Three direct channels to reach the team that owns this policy. Use whichever fits the request — data access, correction, deletion or a question about how a specific field is handled inside your tridewa account.
Team online
Privacy Inbox
Email our data team for access, correction or deletion requests tied to your tridewa account. We acknowledge inside one working day and resolve within the statutory window for supported Indonesia regions.
Live Chat Desk
Open the chat widget from any tridewa page and ask for the privacy queue. Agents route policy questions to the right reviewer rather than answering them at the front line, so you get accurate handling.
Account Settings
Most consent toggles, marketing preferences and session-data switches sit inside your account settings. Adjust them yourself at any time and the change takes effect across our lobby immediately.
PLATFORM TRUST SIGNALS
How We Review This Policy
Editorial trust signals for the people who maintain this page.
Named Reviewer
Each revision of this policy is signed off by a named data lead inside tridewa, not an anonymous compliance pool. That's how we keep accountability visible when you ask who approved a wording change.
Quarterly Audit
We re-read the full policy every quarter against current Indonesia data rules and our payment partner contracts. Drift between what we wrote and what we actually do gets caught early, not at year-end.
Plain-English Pass
Before publishing, the draft goes through a plain-English pass so the clauses read like a brand talking to you, not a template. Legal accuracy stays — the jargon goes.
Vendor Mapping
Every third party touching your data is listed in our internal map with purpose, region and retention. When the map changes, this policy changes — they don't drift apart.
Change Log
Material updates carry a date and a short note describing what shifted. You'll see the latest revision date at the foot of this page so you always know which version applies.
Independent Review
An external counsel reviews substantive rewrites before they go live. That second pair of eyes keeps this policy aligned with how Indonesia regulators read consent and lawful-basis language.
SIDE BY SIDE
Consistency Across Our Policy Pages
How this policy lines up with our sibling legal pages.
Cookie Notice
Covers browser-side identifiers in detail. This policy references it rather than duplicating, so a cookie change updates in one place and flows through here.
KYC Statement
Sets out which documents we ask for and why. This policy describes how those documents are stored, who sees them, and when they're purged from our systems.
AML Notice
Covers transaction monitoring obligations. We point to it from the lawful-basis section so you can see why some data is held longer than the standard retention default.
Marketing Preferences
Lives inside your account settings. This policy describes the consent model behind those toggles and confirms that switching them off stops the relevant processing right away.
Data Request Form
The intake form for access, correction and deletion. The policy tells you what each request covers; the form handles execution. Both share the same response timelines.
Breach Protocol
Internal document that triggers our notification duty. This policy summarises what you'd hear from us and within what window if a qualifying incident affected your account.
QUICK SIGNAL
What Shapes This Policy Page
Visible elements that define how the privacy page reads, not the cashier.
01
Section Anchors
Each clause has a quiet anchor link so you can deep-link a friend to the exact paragraph you're discussing. It also makes our own internal references easier to keep accurate.
02
Last-Updated Stamp
A revision date sits at the foot of the page. If you bookmarked an older version, the stamp tells you immediately whether the wording has shifted since your last read.
03
Glossary Tooltips
Terms like lawful basis, controller and processor carry hover tooltips with one-line definitions. You don't need to leave the page to understand the legal vocabulary.
04
Print Layout
Hit print and the page reflows into a clean A4 layout with section numbering. Useful when you want a hard copy alongside our terms for your own records.
05
Mobile Reflow
On phone, the policy collapses into accordion sections. Tap the heading you need and the rest stays out of your way — the same wording, just easier to scan.
06
Version History
A linked archive lists previous policy versions with their effective dates. If you want to see what changed between two revisions, the diff is one click away.
Privacy Policy Questions
It covers the personal data tied to your tridewa account — registration details, transaction trail, device data and support correspondence. It does not cover third-party sites you reach via outbound links; those carry their own separate privacy notices.
For as long as your account is active, plus the statutory retention window our regulators and auditors require for supported Indonesia regions. After that, records are securely deleted or anonymised on a scheduled cycle our data team controls.
Yes. Send an access request through the privacy inbox or the in-app form and we'll return a structured export of the personal data we hold on your tridewa account, inside the statutory response window.
No. We do not sell personal data. We share it only with vetted processors — payment partners, KYC providers, infrastructure vendors — and with regulators when a lawful request reaches us. Each relationship is contractually bound to our standards.
Most fields are editable inside account settings. For locked fields like verified identity data, raise a correction request through the privacy inbox with supporting documents and our team will update the record after review.
Active processing stops. A residual record remains under statutory retention covering anti-fraud, tax and dispute windows. Once that period elapses, the remaining data is deleted or anonymised according to our published retention schedule.
Material changes are announced in-app and by email to the address on your account, with the revision date updated at the foot of this page. The version archive keeps prior wording available for reference.